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My Advice Gateway

My Advice Gateway is a free resource to help you quickly find the information you need to claim benefits, access help and support or look for a job or training opportunities. Other services include sections on banking, insurance and how to manage debt.

There is so much information available on the internet that it can often be a tedious and time consuming activity to search through the mass of advice that is available in order to find the information you need. Even government websites that have been set up to provide help can be difficult to find your way around.

My Advice Gateway has been built to help you find the information you need quickly and effectively. Links will take you to authoritative advice or the precise application form you need.

We hope you will find My Advice Gateway useful. If you do, why not tell your friends. . .


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My Advice Gateway constantly checks its links to other information sources to ensure they work properly.

However, if you do find a link that does not connect, please let us know so that we can fix it quickly.

Simply drop us an e-mail and tell us which link did not work. We will check it out and put it right.

E-mail: info@myadvicegateway.com




How to make a Claim

You can claim Universal Credit online at home or from wherever you can access the internet making it easy to claim at a time that suits you.

When you make your claim you’ll be asked for your postcode and will then be directed to the right service (Full service or Live service) for you to complete your claim online.

If you live in a Live Service area your claim will be for tax credits and other legacy benefits.

In both services you will always have access to a work coach who can help you with things like:

  • finding work or increasing the hours you work
  • preparing you for when you are able to work by learning new work or life skills.

You should allow up to an hour to complete your online application which must completed in one session.

A checklist of documents that you will need to hand is available from  CitizensAdvice.

A guide of how to claim UC, including how to set-up an account, is available from the DWP.

Alternatively more information is available at the following links:

Your online claim will be followed by a face-to-face interview with a work coach at your local Jobcentre Plus.

At this interview, you will be asked to agree a Claimant Commitment which will detail the conditions for claiming UC including a plan to help you get back to work or earn more income.

Unsuccessful Claim

If your application is unsuccessful the DWP will notify you by letter. You can request them to reconsider the decision if you think it’s wrong - see How do I challenge a Universal Credit (UC) decision?

Further details of how to appeal a decision can be found at MAG - Appeals, Complaints and Benefit Fraud.

Change of Circumstance

You MUST report changes to your circumstances so you keep getting the right amount each month. Your claim might be stopped or reduced if you do not report a change of circumstances straight away.

Further details about reporting change of circumstances can be found at GOV.UK.

Further Information

Detailed information on specific aspects of UC can be found in the following MAG Sections: